Choose with confidence
30 days to feel sure.
Your product isn’t right for you? Our satisfaction or money-back guarantee applies even if you have opened or lightly used it.
Contact our team See the guarantee conditionsSatisfaction or your money back
Even after opening
Consumable products are eligible if less than 20% has been used.
A simple process
Contact us within 30 days of receiving your order, with your order number.
A clear refund
The product price is refunded after return and inspection, to your original payment method.
How does it work?
Write to us
Tell us your order number and which product is concerned. Our team will explain the next steps.
Return the product
Wait for our return address, then use tracked shipping. Return shipping costs are your responsibility.
Receive your refund
After receipt and inspection, the product is refunded within 5 to 7 working days.
The conditions, simply explained.
What you need to know before returning your product.
Which products are covered?
This guarantee covers consumable products, including opened or lightly used items, provided less than 20% has been used. Accessories are not covered by this commercial guarantee.
How long do I have to contact you?
Send your request within 30 days of receiving your order. Contact our team before shipping anything to receive the return instructions and address.
Which costs are refunded?
The refund covers the returned product, excluding original delivery charges. You pay for tracked return shipping. For a defective product or a delivery error, contact us for appropriate assistance.
Where should I return my product?
Our team provides the address for your order: in Switzerland for Swiss orders, and in France for French and European orders. Do not send anything before receiving this address.
Unsure? We are here to help.
Tell us about your situation. We will guide you through your request.
This commercial guarantee is in addition to your statutory rights and does not restrict them.